How do I return an item?Please Note: SALE ITEMS AND FABRIC ARE FINAL SALE ONLY. NO REFUNDS, EXCHANGES, OR RETURNS. ALL PRODUCT MUST BE IN ORIGINAL PACKAGING AND IN AS-NEW CONDITION TO BE ELIGIBLE FOR A REFUND. IF YOU HAVE QUESTIONS REGARDING OUR POLICY, PLEASE CALL OUR OFFICES. Need to return an item? Our goal is to make the return process as hassle-free as possible. Please download, print and fill out the Return Form and include it with your return to the following address: *Pleases Note: our address has recently changed! McKenna Ryan LLC / Pine Needles ATTN: Returns Department 155 Otto Street, Unit A Port Townsend, WA 98368 Please fill out all fields on the Return Form to ensure prompt and accurate processing of your return.
You have 90 days to make a return. Returns postmarked within 30 days from the Invoice date will be issued a refund via the original form of payment. Returns postmarked 31-90 days from the Invoice date will be issued a store credit, applicable to a future order. If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days. We may need photographs of the goods to facilitate our claims process. Any shipments that arrive incorrect or damaged will be replaced at our cost. We do not accept returns of damaged goods or merchandise with non-McKenna Ryan price markings or ticketing. You can reach us by e-mail at info@pineneedles.com or by phone at 503.374.1930 or 800.728.2278. Refunds or store credits will be issued within 1-3 business days of the merchandise arriving in our warehouse. Depending on your bank's policies, it may take 3-5 business days for credits to be posted to your card. Cancelling an OrderDue to our size and efficient fulfillment, we move pretty quickly. We cannot guarantee that your order can be altered or cancelled once it has been placed. If you need to cancel an order, please call us at 800.728.2278. Representatives are available to assist you Monday through Friday from 9:00am to 5:00pm Pacific Time. |
- Coming Soon!
- Patterns
- Cats & Dogs
- Coastal
NEW! - Farm & Field
NEW! - Flora & Fauna
- Wild About You
- Home Tweet Home
- In Full Bloom
- Petals of my Heart II
- Spring is in the Air
- Bella Garden
- Nesting
- Faith Hope Love
- Budding Love
- Alejandro
- Prickly Pots
- I'll Never Desert You
- Once in a Lullaby
- Villas at Dawn
- Memory Lane
- Peace Joy Love
- Blooms of Inspiration - Blooms-Joy-Words
- Blooms of Inspiration - Home-Love-Hope
- Northwoods
- Dusk til Dawn
- Out & About
- At Home in the Woods
- Simply Calling Me Home
- Calling Me Home
- Aurora Ridge
- Road Trip
- True Nature
- Lake Forest
- Welcome Bear Inn
- Four Little Bears
- Watching Over You
- Woodland Hollow
- Keepers of the Forest
- Row by Row
- Emerald Valley
- Rhythm of the Sea
- Something Fishy
- Forest Hollow
- Moon Shadow
- Naturally McKenna
- Bloom Where You're Planted
- Holiday
NEW! - 12 Months of Happy!
- Snow Buds
- Christmas Around the Globe
- When Friends Gather II
NEW! - Halloweenies II
NEW! - Once in a Boo Moon
- Making Winter Friends
- Said the Night Wind
- Joyeux Noel
- Heaven and Nature Sing
- A Journey to Light
- Once Upon a Star
- Chrissy Down Under
- Gingerbread Lane
- Season's Tweetings
- Magic in the Moonlight
- Mitten Season
- Laser Cut Kits
- After the Rain Laser Cut Kits
NEW! - Storybook Farm Laser Cut Kits
NEW! - When Friends Gather II Laser Cut Kits
NEW! - Halloweenies II Laser Cut Kits
NEW! - Once in a Boo Moon Laser Cut Kits
- Snow Buds Laser Cut Kits
- 12 Months of Happy! Laser Cut Kits
- Row by Row Laser Cut Kits
- Wild About You Laser Cut Kits
- Keepers of the Forest Laser Cut Kits
- Meow Mix Laser Cut Kits
- Once in a Lullaby Laser Cut Kits
- After the Rain Laser Cut Kits
- Fabric Kits
- Fabric Art Prints
- Beach Walk Fabric Art Prints
NEW! - Woodland Hollow - Fabric Art Prints
- Forest Grove Pieced Quilt
- From the Coast, With Love - Fabric Art Prints
- Diamonds from the Sea Pieced Quilt
- Home Tweet Home - Fabric Art Prints
- Out & About - Fabric Art Prints
- In Full Bloom Fabric Art Prints - BACK IN STOCK!!!
- All Cooped Up - Fabric Art Prints
- Snow Buds - Fabric Art Prints
- Sea Breeze - Fabric Art Prints
- About McKenna 's Fabric Art Prints!
- Beach Walk Fabric Art Prints
- Closeout Kits & Fabric!
- Embellishments
- Meow Mix
- 12 Months of Happy!
- And On That Farm
- Watching Over You
- Simply Calling Me Home
- Calling Me Home
- Dog Park
- From The Coast, With Love
- Heaven and Nature Sing
- Home Tweet Home
- Joyeux Noel
- Keepers of the Forest
- Magic in the Moonlight
- Making Winter Friends
- Memory Lane
- Once in a Boo Moon
- Row by Row
- Sea Breeze
- Season's Tweetings
- Snow Buds
- Tropical Noel
- When Friends Gather II
- Wind in the Whiskers
- More Embellishment Kits
- Help & Tips
- Wholesale