To Contact Us:
PHONE: 800.728.2278
FAX: 503.573.8311
EMAIL: info@pineneedles.com

Business Office:
Monday through Friday: 9:00am to 5:00pm Pacific Time
Saturday & Sunday: CLOSED

Mailing and Delivery Address:
1915 SE Jefferson Street
Portland, OR 97222-7604

We look forward to hearing from you!

Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
Some or all of my order hasn't arrived.
An item is missing from my shipment.
My Account
How do I create an account?
How to Use MyRewards
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Shipping for Wholesale Customers
International Shipping
Do you ship to my country?
What are my payment choices?
What are my shipping charges?
What is the return policy?
Guarantees
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question about my charges.
I need a copy of my receipt / invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?