Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How to Use MyRewards
  Every time you make a purchase with McKenna Ryan, you'll receive points for the product(s) you purchase based on your total purchase amount. It's a great way to save on your next purchase whether it's for you or someone special.
Here's how it works:
  1. Once you've placed your order and it has shipped, your MyRewards Point will be redeemable in 7 days.
  2. To view your MyRewards, simply go to MyRewards.
  3. Enter the total amount (in points) you'd like to redeem below (50 points = $1).
  4. You're now ready to save on your next purchase. Upon placing your order, your available MyRewards will automatically be deducted from the total purchase amount.
Available Points: $(AvailablePoints)
Pending Points: $(PendingPoints)
Want to learn more about MyRewards? For more MyRewards information, see the Terms & Conditions.
How do I edit my account information?
  Click the "My Account" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping charges are automatically calculated curing check-out. Our Shipping Department chooses the best method to ship your package. Your order may ship via USPS Priority, UPS or FedEx. If you require special shipping arrangements, please contact us before placing your order.
I forgot my password.
  Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  If you need to return an item, please visit this page. Damaged merchandise will receive a full refund or we will send a replacement free of charge. If you have changed your mind, the cost of the item(s) will be refunded, but not the cost of your original shipping.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Email us at info@pineneedles.com or call 800.728.2278.
What is your return policy?
  Please Note: SALE ITEMS AND FABRIC ARE FINAL SALE ONLY. NO REFUNDS, EXCHANGES, OR RETURNS.

Returns: If you need to return an item please contact us via email at info@pineneedles.com or via phone at 800.728.2278. Damaged merchandise will receive a full refund or we will send a replacement free of charge. If you have changed your mind, the cost of the item(s) will be refunded, but not your original shipping.

Refunds: Refunds will be issued within 2 days of the merchandise arriving in our warehouse. Depending on your bank's policies, it may take up to 5 business days for this to show up for a debit card and up to one complete billing cycle for a credit card.

Cancellation: If you need to cancel an order, please email us at info@pineneedles.com or call us at 800.728.2278 as soon as possible. Please note that we generally ship the same day as your order is placed.
When will my order ship?
  Our team takes great care in packing and shipping your order as quickly as possible. After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation with tracking information when your order has shipped.